Article 1 - Definitions

In these terms and conditions, the following definitions apply:

Withdrawal Period: The period within which the consumer can exercise their right of withdrawal;

Consumer: The natural person who is not acting in the pursuit of a profession or business and who enters into a distance contract with the entrepreneur;

Day: Calendar day;

Duration Transaction: A distance contract relating to a series of products and/or services whose delivery and/or purchase obligation is spread over time;

Durable Medium: Any means that enables the consumer or entrepreneur to store information directed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.

Right of Withdrawal: The consumer's option to withdraw from the distance contract within the withdrawal period;

Entrepreneur: The natural or legal person who offers products and/or services to consumers at a distance;

Distance Contract: An agreement where, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusively one or more techniques for distance communication are used;

Technology for Distance Communication: Means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same room at the same time.

General Terms and Conditions: The present general terms and conditions of the entrepreneur.

Article 2 - Entrepreneur's Identity

Trade Name: Lisa Melbourne

Customer Service Email: info@lisa-melbourne.com


Article 3 - Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order established between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur's premises and they will be sent to the consumer free of charge as soon as possible upon request.

If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent electronically or otherwise free of charge at the consumer's request.

In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis, and in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision that is most favorable to them.

If one or more provisions in these general conditions are at any time wholly or partially invalid or voided, the agreement and these conditions will remain in force for the rest, and the provision in question will be immediately replaced by mutual agreement with a provision that approaches the original purpose as much as possible.

Situations not covered by these general terms and conditions must be assessed "in the spirit" of these general terms and conditions.

Unclear points regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted "in the spirit" of these general terms and conditions.

Article 4 - The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur has the right to change and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.

Images accompanying products are a true representation of the products offered. The operator cannot guarantee that the displayed colors exactly match the real colors of the products.

Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:

the price, excluding customs duties and import VAT. These additional costs are at the customer's expense and risk. The postal and/or courier service will apply the special arrangement for postal and courier services regarding import. This arrangement applies if the goods are imported into the destination country in the EU, which is the case in this instance. The postal and/or courier service collects the VAT (whether or not collected together with customs duties) from the recipient of the goods;

any shipping costs;

the manner in which the agreement will be concluded and what actions are necessary to do so;

whether or not the right of withdrawal applies;

the method of payment, delivery, and performance of the agreement;

the period for accepting the offer, or the period within which the entrepreneur guarantees the price;

the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;

whether the agreement is archived after its conclusion, and if so how the consumer can access it;

the way in which the consumer, before concluding the contract, can verify and if desired correct the information provided under the contract;

any languages other than Dutch in which the contract can be concluded;

the codes of conduct to which the entrepreneur has subscribed and the way in which the consumer can consult these codes of conduct electronically; and

the minimum duration of the distance contract in the case of a duration transaction.

Optional: available sizes, colors, material types.

Article 5 - The Agreement

Subject to the provisions of paragraph 4, the agreement is concluded at the moment when the consumer accepts the offer and meets the conditions stated therein.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

If the agreement is created electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.

The entrepreneur can - within legal frameworks - inform themselves about whether the consumer can meet their payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance agreement. If the entrepreneur based on this investigation has good reasons not to enter into the agreement, they are entitled to refuse an order or application or to attach special conditions to the implementation while giving reasons.

The entrepreneur will include the following information with the product or service for the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

the visiting address of the entrepreneur's business establishment where the consumer can go with complaints;
the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information about guarantees and existing after-sales service;
the data included in article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided the consumer with these data before the execution of the agreement;
the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
In the case of a duration transaction, the provision in the previous paragraph only applies to the first delivery.

Each agreement is entered into under the condition that there is sufficient availability of the relevant products.

Article 6 - Right of Withdrawal

When purchasing products, the consumer has the possibility to dissolve the agreement without giving reasons within 14 days. This withdrawal period starts the day after receipt of the product by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.

During the reflection period, the consumer shall handle the product and its packaging with care. The consumer should only unpack or use the product to the extent necessary to assess whether the consumer wishes to keep the product. If the consumer exercises their right of withdrawal, the consumer shall return the product to the entrepreneur with all supplied accessories and - if reasonably possible - in the original condition and packaging in accordance with reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to make use of their right of withdrawal, the consumer is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of a written notice/email. After the consumer has made known that they wish to make use of their right of withdrawal, the consumer must return the product to its place of origin within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of shipment.

If the consumer has not expressed their wish to make use of their right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods mentioned in paragraphs 2 and 3, the purchase is a fact.

Article 7 - Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the costs of returning the products shall be borne by the consumer.

If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but no later than 14 days after the withdrawal. This is subject to the condition that the product has already been received back by the entrepreneur or conclusive proof of complete return can be submitted.

Article 8 - Exclusion of Right of Withdrawal

The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for products:

created by the entrepreneur in accordance with the consumer's specifications;
that are clearly of a personal nature;
that by their nature cannot be returned;
that can spoil or age quickly;
whose price is subject to fluctuations on the financial market over which the entrepreneur has no influence;
for individual newspapers and magazines;
for audio and video recordings and computer software whose seal has been broken by the consumer.
for hygienic products whose seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

concerning accommodation, transport, restaurant business or leisure activities to be carried out on a specific date or during a specific period;
whose delivery has begun with the consumer's express consent before the withdrawal period has expired;
concerning betting and lotteries.

Article 9 - The Price

During the period of validity mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market that are beyond the entrepreneur's control, with variable prices. This connection to fluctuations and the fact that any prices quoted are target prices must be stated with the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal provisions or regulations.

Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

they result from legal provisions or regulations, or
the consumer has the possibility to terminate the agreement from the day the price increase takes effect.

According to Section 5, paragraph 1 of the 1968 Turnover Tax Act, the place of delivery is the country where transport begins. In this case, delivery takes place outside the EU. Subsequently, the postal or courier service will collect import VAT or customs duties from the customer. Therefore, no VAT will be charged by the entrepreneur.

All prices are subject to printing and pricing errors. No liability is accepted for the consequences of printing and pricing errors. In case of printing and typing errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10 - Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the existing legal provisions and/or government regulations on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur based on the agreement.

Any defective or wrongly delivered products must be reported in writing to the entrepreneur within 14 days after delivery. The products must be returned in their original packaging and in new condition.

The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;

The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the entrepreneur's instructions and/or treated on the packaging;

The defectiveness is wholly or partially the result of regulations that are or will be imposed by the government regarding the nature or quality of the materials used.

Article 11 - Delivery and Execution

The entrepreneur will ensure the greatest possible care when receiving and executing orders for products.

The place of delivery is the address that the consumer has made known to the company.

Subject to what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with appropriate speed but at the latest within 30 days unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be executed partially, the consumer will be informed about this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without costs and the right to any compensation.

In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as quickly as possible but no later than within 14 days after dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will endeavor to provide a replacement item. At the latest upon delivery, it will be reported in a clear and comprehensible manner that a replacement item is being delivered. With replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the time of delivery to the consumer or a representative previously designated and made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 - Duration Transactions: Duration, Termination, and Renewal

Termination

The consumer can terminate a contract for an indefinite period that was concluded for the regular delivery of products or services at any time, subject to agreed termination rules and a notice period of no more than one month.

The consumer can terminate a fixed-term contract that was concluded for the regular delivery of products or services at any time toward the end of the fixed period, subject to agreed termination rules and a notice period of no more than one month.

The consumer can change the agreements mentioned in the previous paragraphs:

terminate at any time and not be limited to termination at a specific time or in a specific period;
at least terminate them in the same way as they were entered into by the consumer;
always terminate with the same notice period that the entrepreneur has set for themselves.

Extension

An agreement entered into for a definite period, and which extends to the regular delivery of products or services, may not be tacitly extended or renewed for a definite period.

Notwithstanding the previous paragraph, a fixed-term agreement that was concluded for the regular delivery of daily or weekly newspapers can be tacitly extended for a fixed period of a maximum of three months if the consumer can terminate this extended agreement at the end of the extension period with a notice period of no more than one month.

A fixed-term agreement that was concluded for the regular delivery of goods or services may only be tacitly extended for an indefinite period if the consumer can terminate at any time with a notice period that does not exceed one month and a notice period that does not exceed three months if the agreement extends to the regular, but less than once per month, delivery of daily, news and weekly newspapers.

A fixed-term agreement for the regular delivery of daily or weekly newspapers by way of introduction (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.

Duration

If a contract has a duration of more than one year, after one year the consumer may terminate the contract at any time with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 - Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period referred to in Article 6, paragraph 1. In case of an agreement to provide a service, this period starts after the consumer has received confirmation of the agreement.

The consumer has the duty to immediately report inaccuracies in payment details provided or stated to the entrepreneur.

In case of non-payment by the consumer, subject to legal restrictions, the entrepreneur has the right to charge the reasonable costs made known to the consumer in advance.

Article 14 - Complaint Procedure

Complaints about the fulfillment of the agreement must be submitted to the entrepreneur within 7 days, fully and clearly described, after the consumer has identified the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a predictably longer processing time, the entrepreneur will 

respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved by mutual agreement, a dispute arises that can be resolved through dispute resolution.

A complaint does not suspend the operator's obligations unless the operator indicates otherwise in writing.

If the operator finds a complaint justified, the operator will at their discretion either replace or repair the delivered products free of charge.

Article 15 - Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively subject to Dutch law, even if the consumer resides abroad.

Article 16 - CESOP

Due to the measures introduced and tightened from 2024 regarding the 'Amendment of the Turnover Tax Act 1968 (Implementation Act Payment Service Provider Directive)' and thus the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers can record data in the European CESOP system.

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY.

Return
Is it possible to return my order?
Yes, this is possible.

If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

1. The order still contains all the appropriate parts, components and the packaging has
arrived exactly as the product.
2. normal handling of the product is evident, breakage due to careless handling is excluded.
3. products for which hygiene is important have been thoroughly cleaned before the return
process begins.
4. the product has been found to be defective immediately upon receipt.
5. we are entitled to charge the customer for shipping costs.
6. an administrative fee of 15 AUD per returned item applies and will be deducted from the refund.
7. a return will be processed within 7 working days and if the conditions are met, the return will be officially acknowledged within this period.

* We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order?
If your order meets the above conditions, you will need to do the following to initiate the returns process.
- Send an email to: info@lisa-melbourne.com
- Make sure the email contains the following:

Order number
Reason for the return request
Photo of the product in case of breakage
First name + last name of the customer
Address of the customer

We will then speak to you and give you the return address.
Never send the return to the sender, we will send you the correct address after you have asked us to do so. You, the customer, are responsible for the shipping costs of returning the product.

Return Policy

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity:

A. CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has received or accepted the last goods.

As we work with a fully automated system, orders are executed as soon as they are placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us JNUFY by means of a clear
declaration (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is
completed when we have received the goods. The cost of returning the goods shall be borne by the buyer.

Record for shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance about your cancellation.
In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract and receipt of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.

Below you will find the average delivery time for all our packages:

- Once an order is placed, we take 1 - 3 working days to process the order. During the week it takes one working day, but if you order on a Friday evening or at the weekend it may take a little longer.
- Once your order has been processed, it will be dispatched and delivery takes an average of 8 - 12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers.
However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.

Placing an order
The ordering process at Lisa Melbourne is as simple as possible. First, you need to go to the product page and add the product you want to your shopping cart. To do this, click on the black "Add to cart" button.

Here it is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you will need to enter the correct address details. Make sure that all the information is correct. When this information is filled in correctly, you can click on the "Continue shipping" button.

On the "Dispatch" page you have the opportunity to check the address data you have entered. It is also pointed out that every shipment is sent completely free of charge. As a token of our appreciation to our customers, we always pay the shipping and delivery costs.
You can now proceed by clicking on the "Proceed to payment" box.
In the payment options you have the choice between different payment methods. At lisa-melbourne.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account

Once you have selected the correct payment method, you will need to click on the
"Complete Order" box and you will be redirected to your chosen payment method. Follow the
instructions on this page to complete your order. In the unlikely event that you have any problems with your order, you can always contact us.

Shipping costs
We cover the shipping costs for every order. All of our products are delivered to your door
100% free of charge. There is also no minimum order quantity required.
Shipping your order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and ship them all at once once we have reached our minimum quantity.
We hope for your understanding and willingness to help us create a better and healthier world.
Please note: Like many other online shops, we are very busy and there may be delays due to the Corona crisis. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.

To ensure your order is dispatched today, please contact us by email. Our service team will be happy to advise you on the right solution.

PRIVACY POLICY

• INFORMATION ON THE COLLECTION OF PERSONAL DATA AND

CONTACT DETAILS OF THE CONTROLLER

• We are pleased that you are visiting our website and thank you for your interest. In the following, we will inform you about the handling of your personal data when you use our website. Personal data is all data with which you can be personally identified.
• The data controller on this website within the meaning of the General Data Protection Regulation (GDPR) is Lisa Melbourne, The controller for the processing of personal data is the natural or legal person

A person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

• This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller). You can recognize an encrypted connection by the string "https://" and the lock icon in your browser line.
• DATA COLLECTION WHEN YOU VISIT OUR WEBSITE

If you use our website for informational purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data that is technically necessary for us to display the website to you:

Our visited website

Date and time at the time of access

Amount of data sent in bytes

Source/reference from which you came to the page

Browser used

Operating system used

IP address used (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our

Website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

3) COOKIES

In order to make your visit to our website attractive and to encourage the use of certain

In order to enable us to use cookies, we use so-called cookies on various sites. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called "cookies").

session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognize your browser the next time you visit (persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie.

In some cases, the cookies are used to store settings

Simplify the ordering process (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 (1) (b) GDPR either for the execution of the contract or in accordance with Art. 6 (1) (f) GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the page visit.

We may work with advertising partners to help us improve our

To make the Internet offer more interesting for you. To this end,

When you visit our website, you may also use cookies from partner companies on your website.

Stored on hard disk (third-party cookies). If we work with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected in each case within the following paragraphs.

Please note that you can set your browser in such a way that you are informed about the setting of cookies and can decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general.

Each browser differs in the way it manages cookie settings.

This is described in the help menu of each browser, which tells you how to

You can change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer:

https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manag e-cookies

Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en

Safari: https://support.apple.com/kb/ph21411?locale=de_DE

Opera: https://help.opera.com/en/latest/web-preferences/#cookies

Please note that if you do not accept cookies, the functionality of our website may be limited.

4) CONTACTING US

Personal data is collected when contacting us (e.g. via contact form or e-mail). The data collected in the case of a contact form can be seen from the respective contact form. This data will be used exclusively for the purpose of answering your request or for the purpose of

Contact and the associated technical administration. The legal basis for the processing of the data is our legitimate

Interest in answering your request in accordance with Art. 6 para. 1 lit. f GDPR. Aims

If your contact is based on the conclusion of a contract, the additional legal basis for the processing is Art. 6 (1) (b) GDPR. Your data will be deleted after your request has been processed, this is the case if it can be inferred from the circumstances that the facts in question have been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR THE PURPOSE OF

CONTRACT

In accordance with Art. 6 (1) (b) GDPR, personal data will continue to be collected and processed if you provide it to us for the purpose of executing a contract or when opening a customer account. The data collected can be seen from the respective input forms. Your customer account can be deleted at any time and can be deleted by sending a message to the above address of the customer.

responsible. We store and use the information you provide

Contract Processing Data. After the contract has been fully processed or your customer account has been deleted, your data will be blocked in consideration of retention periods under tax and commercial law and deleted after these periods have expired, unless you have expressly consented to further use of your data or we have reserved the right to further use of your data as permitted by law, about which we will inform you accordingly below.

• USE OF YOUR INFORMATION FOR DIRECT MARKETING

If you subscribe to our e-mail newsletter, we will send you regular information about our offers. The only mandatory information for sending the newsletter is your e-mail address. The provision of any further data is voluntary and will be used to address you personally. We use the so-called double opt-in procedure to send the newsletter. This means that we will only send you an e-mail newsletter if you have expressly confirmed to us that you consent to the sending of newsletters. We will then send you a confirmation e-mail asking you to confirm that you wish to receive newsletters in the future by clicking on a corresponding link.

By activating the confirmation link, you give us your consent for the

Use of your personal data in accordance with Art. 6 (1) (a) GDPR. When you register for the newsletter, we store your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace possible misuse of your email address at a later date. The data collected by us when registering for the newsletter will be used exclusively for the purposes of advertising by means of the newsletter. You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to the responsible person named at the beginning. After you have unsubscribed, your e-mail address will be deleted from our newsletter distribution list immediately, unless you have expressly consented to further use of your data or we reserve the right to use your data for a longer period of time, which is permitted by law and about which we inform you in this statement.

• Sending the e-mail newsletter to existing customers

If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to periodically send you offers for similar goods or services to those you have already purchased from our

assortment by e-mail. We do not have to obtain separate consent from you for this. In this respect, data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising in accordance with Art. 6 (1) (f) GDPR. If you have initially objected to the use of your e-mail address for this purpose, we will not send you an e-mail. You are entitled to the

use of your e-mail address for the aforementioned advertising purpose at any time with

effect for the future by means of a notification to the

controllers. For this, you only incur transmission costs according to the basic rates. After receipt of your objection, the use of your e-mail address for advertising purposes will be stopped immediately.

• DATA PROCESSING FOR ORDER PROCESSING

- PayPal

If you pay via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – "purchase on account" or "payment in instalments" via PayPal, we give your payment details to PayPal (Europe) S.a.r.l. et

Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"). The transfer will take place in accordance with Art. 6 (1) (b) GDPR and only to the extent necessary for payment processing.

PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 (1) (f) GDPR on the basis of PayPal's legitimate interest in determining your solvency.

The result of the credit check in relation to the statistical

Payment Default Probability uses PayPal for the purpose of deciding whether to provide the respective payment method. The credit report can contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. Among other things, but not exclusively, address data is included in the calculation of the score values.

For further information on data protection law, including the credit agencies used, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.

-RIGHT AWAY

If you select the "SOFORT" payment method, the payment will be processed via the

Payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich,

Germany (hereinafter referred to as "SOFORT"), to whom we will send your

in addition to the information about your order in accordance with Art. 6 para. 1 lit. b GDPR. Sofort GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). Your data will be passed on exclusively for the purpose of payment processing with the payment service provider SOFORT and only to the extent necessary for this purpose.

You can find more information about the

SOFORT Privacy Policy: https://www.klarna.com/sofort/datenschutz

• CONTACTING US FOR THE REVIEW REMINDER

Own review reminder (no sending by a customer review system)

We use your e-mail address as a one-time reminder to submit a review of your order for the rating system we use, provided that you have given us your express consent to this during or after your order in accordance with Art. 6 (1) (a) GDPR.

You can withdraw your consent at any time by sending a message to the data controller.

• USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook plugins with Shariff solution

Special additional customs clearance costs and/or import duties are not included in the price and are the responsibility of the customer.

Our website uses so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook").

In order to increase the protection of your data when you visit our website, these buttons are not fully integrated into the page as plugins, but only using an HTML link. This type of integration ensures that when a page of our website that contains such buttons is accessed, no connection to Facebook's servers is established. If you click on the button, a new browser window will open and call up the Facebook page, where you can interact with the plugins there (if necessary after entering your login data).

Facebook Inc., based in the USA, is responsible for the US-European

data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

purpose and scope of the data collection and the further processing and use of the data

data by Facebook and your rights in this regard, and

Settings options to protect your privacy can be found in the

Facebook's privacy policy: https://www.facebook.com/policy.php

9.2 Google+ plugins as a Shariff solution

Our website uses so-called social plugins ("plugins") of the social network Google+, which is operated by Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

In order to increase the protection of your data when you visit our website, these buttons are not fully integrated into the page as plugins, but only using an HTML link. This type of integration ensures that when a page of our website that contains such buttons is accessed, no connection to the Google+ servers is established. When you click on the button, a new browser window opens and calls up the Google+ page, where you can interact with the plugins there (if necessary after entering your login data).

Google LLC, based in the USA, is responsible for the US-European Data Protection Convention.

"Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

For the purpose and scope of the data collection and the further processing and use of the data by Google, as well as your rights in this regard and setting options to protect your privacy, please refer to the privacy policy of

Google: https://www.google.com/intl/de/policies/privacy/

9.3 Instagram plugin as a Shariff solution

On our website, so-called social plugins ("plugins") of the online service

Instagram operated by Instagram LLC., 1601 Willow Rd, Menlo Park, CA 94025, USA ("Instagram").

In order to increase the protection of your data when you visit our website, these buttons are not fully integrated into the page as plugins, but only using an HTML link. This type of integration ensures that when a page of our website that contains such buttons is accessed, no connection to Instagram's servers is established. If you click on the button, a new browser window will open and call up the Instagram page, where you can interact with the plugins there (if necessary after entering your login data).

Instagram LLC., based in the USA, is responsible for the US-European

data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

purpose and scope of the data collection and the further processing and use of the data

data by Instagram and your rights in this regard, and

Settings options to protect your privacy can be found in the

Instagram's privacy policy: https://help.instagram.com/155833707900388/

• ONLINE MARKETING

10.1 DoubleClick by Google

This website uses the operator's online marketing tool DoubleClick by Google

Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("DoubleClick").

DoubleClick uses cookies to serve ads that are relevant to users and

Improve campaign performance reports or prevent a user from seeing the same ads multiple times. Google uses a cookie ID to record which ads are displayed in which browser and can thus prevent them from being displayed multiple times. The processing is carried out on the basis of our legitimate interest in the optimal marketing of our website in accordance with Art. 6 para. 1 lit. f

GDPR.

In addition, DoubleClick may use cookie IDs to track conversions related to ad requests. This is the case, for example, if a user uses a

DoubleClick ad and later use the same browser to view the website of the

advertiser and buys something there. According to Google, DoubleClick cookies do not contain any personal information.

Due to the marketing tools used, your browser automatically establishes a direct connection with Google's server. We have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of DoubleClick, Google receives the information that you have accessed the relevant part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, there is a possibility that the provider will learn and store your IP address.

If you wish to opt-out of participation in this tracking process, you can disable conversion tracking cookies by setting your browser to block cookies from the domain www.googleadservices.com, https://www.google.de/settings/ads, which setting will be deleted when you change your

Delete cookies. Alternatively, you can register with the Digital Advertising Alliance at

Internet address www.aboutads.info inform about the setting of cookies and make settings for this. Finally, you can set your browser to inform you about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. If you do not accept cookies, the functionality of our

website may be restricted.

Google LLC, based in the USA, is responsible for the US-European Data Protection Convention.

"Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

You can find more information about DoubleClick by Google's privacy policy at the following internet address: https://www.google.de/policies/privacy/

10.2 Use of Google AdWords Conversion Tracking

This website uses the online advertising program "Google AdWords" and, within the framework of Google AdWords, the conversion tracking of Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Adwords to draw attention to our attractive offers on external websites with the help of advertising materials (so-called Google Adwords). We can determine how successful each advertising measure is in relation to the data from the advertising campaigns. We are pursuing the interest of showing you advertising that is of interest to you, making our website more interesting for you and achieving a fair calculation of advertising costs.

The conversion tracking cookie is set when a user clicks on an AdWords ad placed by Google. Cookies are small text files that are stored on your computer system. These cookies usually expire after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user has clicked on the ad and has been redirected to that page. Each Google AdWords customer receives a different cookie. Cookies cannot be tracked through the websites of AdWords customers. The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who are interested in

conversion tracking. Customers will learn the total number of users who clicked on their ad and returned to an ad with a

conversion tracking tag. However, they do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can block this use by entering the Google Conversion Tracking cookie via your Internet browser at

Disable user settings. They will then not be included in the conversion tracking statistics. We use Google Adwords on the basis of our legitimate interest in targeted advertising in accordance with Art. 6 (1) (f) GDPR.

Google LLC, based in the USA, is responsible for the US-European Data Protection Convention.

"Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

You can find more information about the

Google's Privacy Policy: https://www.google.de/policies/privacy/

You can permanently disable cookies for ad preferences by preventing them by setting your browser software accordingly or by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/plugin?hl=de

Please note that certain features of this website may not be available or may only be available to a limited extent if you have disabled the use of cookies.

11) WEB ANALYSIS SERVICES

Google (Universal) Analytics

- Google Universal Analytics

This website uses Google Analytics, a web analysis service provided by Google LLC,

1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including the abbreviated IP address) is usually transmitted to a Google server in the USA and stored there.

This website uses Google Analytics exclusively with the extension "_anonymizeIp()", which ensures anonymization of the IP address by shortening it and excludes direct personal reference. As a result of the extension, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address sent to a server of

Google in the USA and shortened there. In these exceptional cases, this is

Processing in accordance with Art. 6 (1) (f) GDPR on the basis of our legitimate interest in the statistical analysis of user behaviour for optimisation and marketing purposes.

On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to carry out other information related to website and internet usage.

to provide services to us. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data held by Google.

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link:

https://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent the collection by Google Analytics within this website in the future (this

Opt-out cookie only works in this browser and only for this domain, if you delete your cookies in this browser, you will have to click this link again): Disable Google Analytics

Google LLC, based in the USA, is responsible for the US-European Data Protection Convention.

"Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. When a page is accessed for the first time, the user is assigned a unique, permanent and anonymized ID, which is set across devices. This makes it possible to assign interaction data from different devices and from different sessions to a single user. The user ID does not contain any personal data and does not transmit such data to Google.

The collection and storage of data via the user ID can be objected to at any time with effect for the future. To do this, you must deactivate Google Analytics on all systems you use, for example in another browser or on your mobile device.

You can deactivate it using a browser plugin from Google

(https://tools.google.com/dlpage/gaoptout?hl=de). As an alternative to the browser plug-in or within browsers on mobile devices, please click on the following link to set an opt-out cookie that will prevent the collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain, if you delete your cookies in this browser, you will have to click this link again):  Deactivate Google Analytics

You can find more information about Universal Analytics here:

https://support.google.com/analytics/answer/2838718?hl=de&ref_topic=6010376

12) RETARGETING/ REMARKETING/ REFERRAL ADVERTISING

Facebook Custom Audience via the pixel process

This website uses the "Facebook Pixel" of Facebook Inc., 1 Hacker Way,

Menlo Park, CA 94025, USA ("Facebook"). In the event of the granting of an explicit

Consent can be used to track the behavior of users after they have seen or clicked on a Facebook ad. This procedure is used to assess the effectiveness of Facebook ads for statistical and statistical purposes.

This website is used for market research purposes and can help to optimise future advertising measures.

The data collected is anonymous to us, so it does not allow us to draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and

data for its own advertising purposes, in accordance with Facebook's

Data Use Policy (https://www.facebook.com/about/privacy/). You can enable Facebook and its partners to run ads on and off Facebook. A cookie may also be stored on your computer for these purposes. These processing operations are carried out exclusively upon the granting of explicit consent in accordance with Art. 6 para. 1 lit. a

GDPR.

Consent to the use of the Facebook pixel may only be given by users who are older than

13 years old. If you are younger, we ask you to ask your legal guardians for permission.

Facebook Inc., based in the USA, is responsible for the US-European

data protection agreement "Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

To deactivate the use of cookies on your computer, you can set your internet browser so that cookies can no longer be stored on your computer in the future or cookies that have already been stored are deleted. However, disabling all cookies may mean that some functions on our websites can no longer be performed. You can use the

Use of cookies by third-party providers such as Facebook also on the following websites:

Deactivate the Digital Advertising Alliance website: https://www.aboutads.info/choices/

Google AdWords Remarketing

Our website uses the functions of Google AdWords Remarketing, with which we advertise this website in the Google search results, as well as on third-party websites.

The provider is Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA 94043,

USA ("Google"). For this purpose, Google places a cookie in the browser of your device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and based on the pages you visit. The processing is carried out on the basis of our legitimate interest in the optimal marketing of our website in accordance with Art. 6 (1) (f) GDPR.

Any further data processing will only take place if you have agreed to Google that your Internet and app browsing history will be linked by Google to your Google account and that information from your Google account will be used to personalize ads that you view on the web. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data in order to:

Create and define audience lists for cross-device remarketing.

For this purpose, your personal data is temporarily linked by Google to Google Analytics data in order to form target groups.

You can permanently disable the setting of cookies for ad preferences by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/onweb/

Alternatively, you can find out more about the setting of cookies from the Digital Advertising Alliance at the Internet address www.aboutads.info and make settings for this. Finally, you can set your browser to inform you about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. In the

Failure to accept cookies may limit the functionality of our website.

Google LLC, based in the USA, is responsible for the US-European Data Protection Convention.

"Privacy Shield", which ensures compliance with the level of data protection applicable in the EU.

Further information and the privacy policy regarding advertising and Google can be found here: https://www.google.com/policies/technologies/ads/

• RIGHTS OF THE DATA SUBJECT

13.1 The applicable data protection law grants you comprehensive rights of data subjects (rights of access and intervention) vis-à-vis the controller with regard to the processing of your personal data, about which we inform you below:

Right of access pursuant to Art. 15 GDPR: In particular, you have a right to information about your personal data processed by us, the purposes of processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the

Duration of storage, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data, if it has not been collected from you by us, the existence of automated decision-making including profiling and, if applicable, meaningful information about the logic involved and the scope and intended effects of such a process

processing, as well as your right to be informed of the guarantees provided for in art. 46

GDPR in the event of transfer of your data to third countries;

Right to rectification in accordance with Art. 16 GDPR: You have the right to immediate correction of incorrect data concerning you and/or completion of your incomplete data stored by us;

Right to erasure in accordance with Art. 17 GDPR: You have the right to request the deletion of your personal data if the requirements of Art. 17 para. 1

GDPR. However, this right does not exist in particular where the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims;

Right to restriction of processing pursuant to Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data that you contest is verified, if you refuse to delete your data due to unlawful data processing and instead request the restriction of the processing of your data if you use your data to assert,  exercise or defence of legal claims after we no longer need this data after the purpose has been achieved or if you have objected on grounds of your particular situation, as long as it has not yet been determined whether our legitimate reasons prevail;

Right to information pursuant to Art. 19 GDPR: If you have asserted the right to rectification, erasure or restriction of processing vis-à-vis the controller, the controller is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed about these recipients.

Right to data portability in accordance with Art. 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller, to the extent technically feasible;

Right to revoke consent given in accordance with Art. 7 (3) GDPR: You have the

right to revoke consent to the processing of data at any time with the

effect for the future. In the event of revocation, we will inform the affected

delete data without undue delay, unless further processing is based on a

legal basis for processing without consent. Through the

Withdrawal of consent will affect the lawfulness of the consent until

revocation shall not be affected;

Right to lodge a complaint pursuant to Art. 77 GDPR: If you believe that the processing of personal data concerning you infringes the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your residence, your place of work or the place of the alleged infringement, without prejudice to any other administrative or judicial remedy.

13.2 RIGHT TO OBJECT

IF, IN THE CONTEXT OF A BALANCING OF INTERESTS, WE

PERSONAL DATA DUE TO OUR PREDOMINANT

LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO

THE RIGHT TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.

IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE WILL TERMINATE

THE PROCESSING OF THE DATA CONCERNED. FURTHER PROCESSING

HOWEVER, THIS IS RESERVED IF WE HAVE

BE ABLE TO DEMONSTRATE REASONS FOR THE PROCESSING THAT THEIR

INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS PREVAIL, OR

IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

WILL YOUR PERSONAL DATA BE PROCESSED BY US IN ORDER TO:

YOU HAVE THE RIGHT TO ENGAGE IN DIRECT MARKETING AT ANY TIME

OBJECTION TO THE PROCESSING OF DATA CONCERNING YOU

PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU MAKE USE OF YOUR RIGHT TO OBJECT, WE WILL TERMINATE

THE PROCESSING OF THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

14) DURATION OF STORAGE OF PERSONAL DATA

The duration of the storage of personal data is measured on the basis of the respective statutory retention period (e.g. retention periods under commercial and tax law). After the expiry of the period, the relevant data will be routinely deleted if it is no longer necessary for the performance of the contract or

contract initiation and/or there is no legitimate interest on our part in the further storage.