You can email us at info@lisa-melbourne.com where our customer service team will be happy to help you with whatever you need!

Yes

Some of our products are located and shipped from within Australia, while others are shipped from China. Which of our warehouses we ship your products from can vary based on stock levels and demand. For full transparency, our products are not made in Australia and are generally made in China, this ensures you get the best products at the best possible prices.

We accept all major forms of payment, including credit cards, PayPal, Google Pay, Apple Pay and any of the methods listed on our product pages.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. After this timeframe, orders are automatically processed in our system and requests after this time will be denied. Your order can be returned for a full refund after it is received.

Yes, all orders placed come with fast and free delivery.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

We aim for a 7-12 business day delivery (Mon-Fri)

Please contact us at info@lisa-melbourne.com

The prices displayed on our site are tax-free in AU Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Policy’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the contact page.